CPI has developed BPO solutions in China for more than four dozen international clients. The company has the strongest technology and production teams of any China-based provider.
Solutions take advantage of extensive domain knowledge in specialized industries:
Banking, financial services and insurance ( BFSl )
Corporate accounting processes
Government records management and storage
Health care payers and payees
CPI has in-depth experience with operations, specialized terminology and technical requirements to support partnerships that extend far beyond data entry by furnishing comprehensive end-to-end solutions.
IT capabilities
Professionals in the CPI Information Technology Department can develop proprietary programs tailored for specific business needs.
Example: Fast-turnaround projects ( under a few minutes ). We developed a process with very sensitive volume monitoring, load balancing and workflow management. Alarms indicate any overload or bottleneck that threatens turnaround requirements, letting managers immediately address resource needs.
Benefit: Exacting time requirements met for critical business decision-making.
Example: Complex business rules and decisions. We develop processing software for automated logic and validation checks, enforced workflow rules, extensive database checking and updating.
Benefit: Downstream processes receive precise, accurate information to complete customer service transactions.
Example: Highly confidential transactions. Our software will separate sections from source documents and files with confidential information. For example, an insurance claim process will let one operator see only first or last names, while another operator works with Social Security or account numbers. No single person can access enough information to compromise security.
Benefit: Security and confidentiality are guaranteed.
Example: High-volume transaction processing. Project management software allows extremely efficient workflow and workforce deployment.
Benefit: Lower cost per transaction.
Example: Complex image handling. CPI's technical team has many years of experience with a variety of evolving image file formats. Staff specialists can manipulate, edit, rename, cleanup, reformat, resize and quality check high-volume image projects.
Benefit: Fast search and retrieval of critical image files. Reduced cost of archive and file server space.
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