Outsourcing survey tracks advances and strengths

Business process outsourcing has come so far since CPI began streamlining back-office operations that it seems like more than a dozen years from then to now. New technologies, service innovations and economic challenges continue to transform our industry dramatically.

Recognition of outsourcing's value expands at the same time, according to a recently released survey by the International Association of Outsourcing Professionals (IAOP). More than 40 percent of respondents say their organizations increasingly focus on knowledge-based activities. “Companies are outsourcing to do more than cut costs but to add value, increase business flexibility and prepare for future growth,” said IAOP Chairman Michael Corbett. “Companies that are using outsourcing are poised to emerge from the current economic crisis stronger.”

Forty-five  percent of participants in an 18-month survey of IAOP members said their company is more focused on bundling services with fewer outsourcing providers. To serve clients' needs, CPI has steadily expanded its suite of vertical industry solutions to include credit verification, account maintenance, invoicing, data management, data warehousing, claims adjudication, imaging, printing, mailing, CRM services and a domestic call center in China.
   
The findings from IAOP, which we belong to, also support optimism about business activity in coming months. Fifty-six percent of respondents said in January that they plan to increase outsourcing activities, up from 47 percent last September 2009.

Michael Liu
President, CPI
mliu@compupacific.com

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May 6, 2010, Global Services Media

BPO success was built on achieving process optimization and process leadership, but that’s changing. At call centers, for instance, the focus has shifted from quickly closing calls to doing anything possible to increase client revenue and satisfaction levels. Vendors now work to serve their clients’ customers better. More >>
  
CPI News  
 
CompuPacific is endorsed as outsourcing leader in three areas
April 26, 2010, News release

CPI  earned recognition for the third consecutive year from the International Association of Outsourcing Professionals (IAOP) as part of its annual Global Outsourcing 100 rankings. CPI appears on three specialty sub-lists released with the main announcement of leading providers.

The company is one of 10 "Rising Stars" in the Number of Employees category and ranks among Companies With the Most Service Personnel in China. The industry association also lists the firm as one of 20 "Rising Stars in the UK," where CompuPacific Europe operates from Liverpool, UK.

"Our presence again on domain leadership lists reaffirms our strengths, particularly in China and now in the UK," says Michael Liu, CEO and founder of CompuPacific. "It's rewarding that our capabilities and staff size gain independent validation." More >>