Xi'an – Mar. 19, 2010 – After a dozen years of specializing in data processing and BPO, CompuPacific International is expanding into call center services for companies serving consumers and businesses in China.

The new venture includes an agreement with Shaanxi Telecom to provide a software platform giving agents immediate access to account information, troubleshooting steps, problem-resolution scripts and other client protocols. The program is being tested at CPI's 24-hour global services base in Xi'an. 

When training and other preparations are complete, a wide range of voice support will be available for clients in banking, financial services, insurance, education, retailing and other sectors. "This new direction is a natural step," says Michael Liu, CPI founder and president. "In addition to delivering back-office efficiencies, we'll now provide reliable phone services at any time to build customer satisfaction for clients." 

CPI's software partner, a subsidiary of China Telecom, has developed value-added call center solutions to help Shaanxi Province companies offer customer service and technical assistance. This focus is part of a government-supported drive to position Xi'an as a full-service BPO and ITO center. Shaanxi Telecom is the region's largest, most advanced provider of information and communication technologies.

About CompuPacific International
 
CompuPacific International (CPI) is a Top 100 global outsource service provider specializing in business processes (BPO), computer aided design (CAD), human resources (HRO) and animation production from delivery centers in China and the Philippines.
Founded in 1998, CPI is one of China's largest and most successful outsourcers. It serves corporate and government clients in Europe, North America, Asia and Australia.  

For more information, please visit www.compupacific.com

Media contact:
Wen Zhao
Marketing Department
CompuPacific International
zhaowen@compupacific.com.cn
Tel: 8610 6583 5805, ext. 8005