Insurance experience is valuable as China's industry grows
 
Dramatic growth in China's insurance sector is among economic and social changes that continue transforming the country. Commercial insurance has become a major industry since private firms entered the market in the mid-1990s, and domestic companies keep evolving to meet challenges from foreign investments.
 
As a BPO partner with Western insurers, CompuPacific streamlines back-office processes for health, life and property coverage providers. Vertically integrated solutions include application reviews, claims verification, processing and adjudication, billing and past-due notices, renewals or cancellations, reinstatements, deletion of interest, other account maintenance, claims payments, printing and mailing. These services reduce costs, add efficiency, support customer relations and increase profit margins.

Our expertise attracts interest from leading Chinese insurers interested in process re-engineering and end-to-end BPO solutions. Colleagues and I met this year with executives of more than a half-dozen companies in this dynamic segment. CPI is well-positioned to apply best practices in the world's fastest-expanding and largest potential insurance market.

Michael Liu
President, CPI
mliu@compupacific.com

Trends in Outsourcing   
 
China in the Asian outsourcing market
Tholons, February 2010

China’s outsourcing market provides a healthy spread of services to the three main outsourcing
segments – offshore, nearshore and onshore. Deals from neighboring countries help China compensate for embattled Western accounts hit hard by the economic crisis. China is seen as a diverse destination offering both ITO and BPO processes. More >>
  
CPI News  
 
CompuPacific prepares to launch domestic call center
March 19, 2010, News release

After a dozen years of specializing in data processing and BPO, CompuPacific International is expanding into call center services for companies serving consumers and businesses in China.

The new venture includes an agreement with Shaanxi Telecom to provide a software platform giving   agents immediate access to account information, troubleshooting steps, problem-resolution scripts and other client protocols. The program is being tested at CPI's 24-hour global services base in Xi'an. 

When training and other preparations are complete, a wide range of voice support will be available for clients in banking, financial services, insurance, education, retailing and other sectors. "This new direction is a natural step," says Michael Liu, CPI founder and president. "In addition to delivering back-office efficiencies, we'll now provide reliable phone services at any time to build customer satisfaction for clients." 

CPI's software partner, a subsidiary of China Telecom, has developed value-added call center solutions to help Shaanxi Province companies offer customer service and technical assistance. This focus is part of a government-supported drive to position Xi'an as a full-service BPO and ITO center. Shaanxi Telecom is the region's largest, most advanced provider of information and communication technologies.