Global Outsourcing News 
October 2009
No. 49

New report confirms China as 'prime location'

It's gratifying that China again ranks among the Top 5 Offshore Nations in a fourth annual report issued this month by the Tholons advisory firm and Global Services Media. The country that has been CPI's international base since 1998 is described as "one of the fastest-growing and most progressive global economies in the last year. . . . Contract value of China's outsourcing industry witnessed significant growth."

In the 47-page study, titled Top 50 Emerging Global Outsourcing Cities, Beijing earns the third-best spot for the second consecutive year – up from tenth in 2007. Seven Chinese cities are among the Top 50 and the country is recognized with four other offshore BPO destinations "considered as prime locations   . . .  [with] a high degree of maturity and record of successful delivery capabilities."

In a few weeks, visiting BPO executives and clients will gather in Xi'an, site of our production center, for the sixth Global Sourcing Summit (see CPI News below) to hear about centers of excellence, expanded outsourcing segments and industry trends in China. Endorsements such as the new report reinforce the CPI team's commitment to continue upholding world-class customer service standards.   

Michael Liu
President, CPI
mliu@compupacific.com

Trends in Outsourcing
China vows to boost its own outsourcing industry
September 9, 2009, Reuters

China's Ministry of Commerce and other agencies are taking steps to help back-office service providers. New policies instruct banks to provide more credit to outsourcing service firms, especially in 20 cities designated as outsourcing bases. Beijing officials also encourage initial public offerings by outsourcing firms.   More >>

CPI News
Global Sourcing Summit features CompuPacific founder
October 26, 2009, News release

CompuPacific provides coordination and promotional support as assistant organizer of the sixth Global Sourcing Summit, a Nov. 10-11 conference next month in Xi'an, China. The event is expected to attract about 200 technology officers, financial specialists, operations managers, global supply chain executives and CEOs from Asia, the Pacific Rim, Europe and North America. 

As an advanced provider, CPI is hosting a financial services forum on the second day, when company President Michael Liu delivers a presentation at the Shangri-La Hotel event. He will discuss Banking and Credit Card BPO Solutions by using a CPI project case study, and will comment on expanding opportunities for financial industry sourcing in China and globally.  

CPI has supported the annual gathering since it began in Xi'an, a technology and business hub where the company serves global clients from Xi'an Software Park. Attendees will have a chance to tour that center before the conference.

This year's theme is "New Opportunities for the Changing World," with a program focusing on mobile Internet applications, call center development, contract research, software services, "cloud computing" and open-source programs. The national government supports the event and will be represented by officials from the Ministry of Commerce, Ministry of Industry and Information Technology, and Ministry of Science and Technology. Co-sponsors are the International Association of Outsourcing Professionals and the IDC advisory firm.

Xi'an, a provincial capital designated as an information technology and outsourcing development zone, has about 800 outsourcing enterprises with 70,000 employees. The city also is an education center with dozens of universities.