Global Outsourcing News 
April 2009
No. 43

CPI clients benefit from commitment to growth

Outsourcing gains wider attention from businesses of every size as virtually all sectors continue wrestling with economic challenges. Now a leader in our field suggests that governments consider support for an industry that "is not part of the problem, but is an integral part of the solution."

That novel idea comes from Michael Corbett, chairman of the International Association of Outsourcing Professionals (IAOP), in an update that we and other members received recently. Here's part of what he says:

With revenues up 13 percent in 2008 and millions of employees worldwide, outsourcing is one of the few bright spots in today’s economy and, just as importantly, is in many ways the standard bearer for what the new global economy will look like. And because outsourcing often takes mundane, back-office operations and transforms them into high-value, front-office revenue contributors, it has the power to lift people and communities — both in developed and developing countries.
 
. . . A stimulus package for our industry . . . would include government support for programs to help communities build the skills and infrastructure it will take to attract global companies to their areas. It would include programs to help support the flow of capital and other resources to entrepreneurs willing to launch new outsourcing ventures. It would include an investment in professional development.

Actually, CompuPacific and other BPO pacesetters in China already gain from a strong government commitment to expand outsourcing capability. The Ministry of Commerce this year announced incentives for outsourcing firms in Beijing, Xi'an and other cities. Assistance includes preferential enterprise income tax rates, favorable loan rates and subsidies for some college graduates employed on long-term contracts.

“The Chinese government has set ambitious goals around the growth of the services outsourcing industry,” consultant James Wheeler of CSO Group in Shanghai says in a China International Business article last month. “Government support has been essential to the industry’s growth over the past decade, and will continue to be important for future growth.”

National policies that recognize outsourcing's "power to lift people and communities," as IAOP's chairman puts it, also benefit our clients around the world through CPI's enhanced skills, productive recruiting and sustainable growth.

Michael Liu
President, CPI
mliu@compupacific.com

Trends in Outsourcing
Electronic Content Still Out of Control for Most Firms
April 6, 2009, Tech Central 

Managing electronic office documents is still a challenge for nearly half of the 962 organizations surveyed by the Association for Information and Image Management (AIIM). Its annual "State of the ECM Industry" report also found that cost savings and efficiency now are the top motivators for bringing content into a controlled and searchable environment, replacing regulatory compliance as the main driver. "Poorly managed and out of control information represents a huge potential source of bottom line savings in this tight economy," says AIIM's president. More >>

CPI News

Security certificate renewal confirms CPI data safeguards
April 24, 2009, News release 
 
The latest annual audit of information security management systems at CompuPacific International confirms full compliance with global data protection standards. This verification by DNV (Det Norske Veritras), an international risk management foundation, earned renewal of the ISO 27001 certificate issued in 2007.

CPI's status demonstrates commitment to best-practice security safeguards for client assets that exist on paper, electronically or as employee knowledge. ISO 27001 certification also reflects network protections, business continuity management, disaster recovery capability and continuous improvement.

The company also has ISO 9001 certification for upholding overall management system standards.

CompuPacific continues growth with new service delivery partner
April 15, 2009, News release 
 
CompuPacific International recently reached an agreement to provide insurance support services in China. It is working with Medilink (Beijing) TPA Services Co., Ltd., which establishes and manages health care networks for insurance companies and self-insured corporations.

Project teams in Beijing collaborate on electronic claims review, eligibility verification and settlement. CPI's new partner is a subsidiary of Medilink-Global UK Ltd., a seven-year-old electronic health insurance network that also has offices in Shanghai, Malaysia, Thailand, Singapore and Vietnam.

"This cooperative venture is an important part of growth during our second decade in business," says Michael Liu, CPI founder and president. "Collaborative outsourcing partnerships develop common platforms that let us work with other leading providers to help companies reduce operating costs, initiate new products and improve operations."  More >>