Global Outsourcing News
March 2009
No. 42
In tough times, BPO gains public sector appeal
With positive news scarce for many businesses these days, we and other BPO providers welcome growing public sector interest in the multiple benefits of outsourcing. As financial pressures affect government budgets, borrowing and staffing, more agency administrators at all levels see outsourcing as an economical, efficient way to manage back-office support, document archives, databases and other public service essentials.
This creates "a golden opportunity to build new, profitable relationships," an industry executive writes in a recent article. Glenn Davidson, managing director of EquaTerra's public sector practice in Washington, D.C, adds:
"With economies contracting, tax revenues shrinking, the need for government services rising, and the access to capital evaporating, the public sector needs immediate solutions. Working together, governments and service providers could find new ways to deliver a higher level of service for lower costs."
The U.K.'s national government "has been an especially eager customer of outsourcing arrangements," according to EquaTerra.
CPI, which has a European client service office in Liverpool, U.K., is well-positioned to expand public sector support that began a decade ago. Our specialists have created digital databases of contracts, tax forms, easements, land records, energy leases and other vital documents for local governments. Major projects included indexing 7 million documents for a public-access database, while redacting personal information to protect privacy, and converting 5 million property deeds dating back to 1930.
Michael Liu
President, CPI
mliu@compupacific.com
Trends in Outsourcing
Outsourcing holds strong despite economy
February 20, 2009, IAOP news release
Nearly 75 percent of members surveyed by the International Association of Outsourcing Professionals plan the same or a greater level of outsourcing this year, compared to 2008, a survey shows. Greater contract flexibility is the top goal listed by respondents. “[Economic] challenges create opportunities,” Chairman Michael Corbett said at IAOP's annual conference in Carlsbad, Calif. “Outsourcing service providers are very aggressively examining their products and services to create greater value and increase market share in these times. Companies are recognizing they need to use this as an opportunity to strengthen relationships with their partners because each one of those partners will make them a better company.” More >>
CPI News
CompuPacific remains on Top 50 Outsourcing Service Providers list
March 8, 2009, ChinaSourcing
CompuPacific International earns a top percentile ranking on the second annual Top 50 Outsourcing Service Providers list from ChinaSourcing, the industry's leading organization in China. Its position on the top quarter of the list places CPI among larger companies such as Neusoft and Beyondsoft.
"China’s service outsourcing enterprises have made remarkable improvements in scale, capability and overall volume," says Jessica Lee, a senior consultant at Chinasourcing, based in Tianjin. Those gains show "the advance of China’s position in the global outsourcing industry," she adds. "China is increasingly becoming the outsourcing destination for multinational corporations."
At CPI, marketing director Max Bai says: "This new recognition reflects our team members' skills and commitment to excellence, as well as our expanded global presence with a client service office in Liverpool, U.K., and a strategic alliance in the Philippines. CPI has been a BPO pioneer in China for more than a decade, so it's rewarding to be classified among our industry's premier providers." More >>
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