Global Outsourcing News
February 2009
No. 41
Consistent integrity is essential in any situation
Trust and integrity are as important as cost, quality and innovation in virtually all industries. That's certainly true for business process outsourcing, a partnership that depends on strict standards of honesty.
As part of the International Association of Outsourcing Professionals (IAOP), CompuPacific upholds its Code of Ethical and Business Practice Standards – a six-page document covering conflicts of interest, confidentiality, accurate resource descriptions, risk mitigation and other crucial areas. Members pledge to "take full responsibility for the outcomes of their work," for example, and "to encourage, through example, the highest professional standards among all those with whom we work."
The guidelines are especially important "in light of today's challenges," IAOP's chairman reminded members this month. Michael Corbett explains why in the association newsletter:
"Many of the headlines and conversations taking place today, both in outsourcing and in business in general, have to do with failures in business ethics and its practices. The lesson we seem to need to learn repeatedly is that there are simply no shortcuts or compromises when it comes to doing business the right way, day in and day out."
CPI, which two years ago earned ISO 27001 certification for secure information-protection systems, has always known that doing business the right way is the only way.
Michael Liu
President, CPI
mliu@compupacific.com
BPO Industry Roundup
China designates 20 service outsourcing demonstration cities
February 2, 2009, Xinhua News Service
Beijing and Xi'an are among 20 service outsourcing demonstration cities designated by China's government, which will give tax breaks, hiring subsidies and other support to encourage the sector's growth. The country hopes to train 1.2 million service outsourcing professionals by 2013, according to the Ministry of Commerce. About 3,300 Chinese companies provide outsourced services to overseas companies, with a contract volume of $4.7 billion (USD) last year, official figures show. More >>
Trends in Outsourcing
Gartner says outsourcing will continue to grow in 2009
January 15, 2009, Press release
The global economic downtown means many organizations that are not outsourcing will consider or move aggressively to outsource business processes or IT to focus on their core business, says the fifth annual "Gartner on Outsourcing" report. "Outsourcing will be adopted by more organizations to help them work through financial and competitive challenges,” says Allie Young, a vice president at the U.S.-based global consulting firm. “The well-educated buyer and provider will have the advantage. The potential for outsourcing to address immediate cost pressures, as well as long-term recovery goals, will be unprecedented." More >>
CPI News
Strategists present China business insights
January 23, 2009, News release
Strategic and operational guidelines for business opportunities in China are provided in a new report co-authored by Jon Aries, managing director of CompuPacific Europe. The world's fastest-growing market "cannot be ignored and needs to be factored into your business strategy," advises the white paper, written with management consultant Neil Blakeman, a China trade specialist.
The UK-based advisers explore China's "vibrant and capable services outsourcing sector," noting that Chinese business process outsourcing (BPO) providers are "increasingly creative and innovative." China offers outsource clients "excellent opportunity for location diversification from existing locations, lowering vendor exposure and geo-political risk," according to the 14-page study, titled "The China Perspective; Practical Advice."
Aries and Blakeman describe "hybrid [outsourcing] models based on 'build, operate and transfer' agreements." A local partner helps with recruiting, training, leasing, government relations and other logistic support "to overcome and reduce setup costs and timelines."
Whatever model is applied, the consultants stress, "selecting the right partner is essential." Their checklist includes confirming resource scalability and relevant vertical or process experience. More >>
The free report is available at this page of the CompuPacific Europe website.
Provincial officials visit CompuPacific operation center in Xi’an
January 15, 2009, News release
Minsheng Song, deputy director of Shaanxi Province Business Department, visited the operation center of CompuPacific in the Xi’an Software Park recently. He led an eight-member provincial inspection team that included Zigeng Wang, director of the software park office complex.
The purpose was to assess the development of business service outsourcing capability in Xi’an. As a leading provider, CompuPacific was appointed to assist the official study group and provide practical advice for local government outsourcing incentives this year.
"It is so encouraging to see that despite the economic downturn, CompuPacific has done a great job in 2008," Wang commented. "We are really impressed by their dedication, professionalism and social accountability. They offered more employment to local graduates."
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