Global Outsourcing News 
January 2009
No. 40

Leaner solutions are vital in 2009

Business process outsourcing initiatives that strengthened competitive edge in recent years have become a survival necessity in this economic climate. It's more crucial now that clients and offshore partners address global financial challenges with flexibility, innovation and closer collaboration. 

As in any crisis, tough times create opportunities that separate leaders from laggards. The urgent need for cost-cutting  and scalable services in virtually every industry makes reliable, responsive outsourcing providers essential allies. "Companies involved in outsourcing that act strategically and decisively for the long term will be increasingly valued and sought,” says Sven Govaars, a senior vice president at Colliers International, in an Outsourcing Trends for 2009 report from the International Association of Outsourcing Professionals.   

Chairman Michael Corbett of that industry group, which we belong to, believes "the outsourcing industry – fueled by continued customer demand for business model redesign and cost savings – remains a bright spot" amid the economic clouds.
We begin this new year with that spirit of preparedness, prudence and confidence.

Michael Liu
President, CPI
mliu@compupacific.com

BPO Industry Roundup
Getting real business value from HR BPO
December 2008, Outsourcing Insights newsletter (IAOP)

HR business process outsourcing is emerging as a strategy that can play a critical, high-value role in this economic  environment – not just by reducing direct HR operating costs, but more importantly, by enabling higher workforce performance and increased productivity across the total organization. Getting better value from workforce assets is essential for most organizations in the current economic climate.  More >>

Trends in Outsourcing
Sourcing contracts and the credit crunch
December 22, 2008, Global Services Media

The new world of economic survival provides an opportunity to improve sourcing relationships. Both parties increasingly have an incentive to focus on achieving value over the life of the deal. A “back to basics” approach emphasizes the fundamentals of contract negotiation and relationship management, including clear definition of objectives and priorities and the use of governance mechanisms to ensure effective communication and progress toward goals.   More >>

CPI News

CompuPacific website lists 2009 outsourcing forums
January 12, 2009, News release

A roundup of online details about nine leading industry conferences this year is presented on the updated Events page of the News & Reports section on CompuPacific International's website. Evens from February through August  in China, the UK and the USA are listed with links to program and registration information.

 "We compiled this resource to help fellow outsourcing professionals learn about education and networking opportunities," says Michael Liu, president of CPI. "The site at www.compupacific.com is updated regularly with media reports and white papers as part of our commitment to showcase best practices, industry trends and other thought leadership."