Global Outsourcing News
December 2008
No. 39
'Quality does not happen by accident'
This month I'm presenting insights from Peter Carter, a process transformation specialist who is sales and marketing director of CompuPacific Europe, Ltd. In his new Business Process Consultant blog, our UK-based colleague shares ideas and inspiration of this type:
"Turbulence is change we are not in control of, and it's this turbulence that is making the business world uncertain. Uncertainty means that more businesses are acting like a rabbit caught in the headlights -- transfixed into inactivity, no longer spending money despite cost justification.
"This seems crazy to me. Now is the time to assess what we are in control of and focus on this and drive forward in the knowledge that you are in control.
"Every business must focus on product and service delivery. Understand the customer's needs and delight the customer in the quality of that deliverable. To do this in a controlled and repeatable way so that your customer can depend on that quality does not happen by accident. It happens because your processes are defined, documented and efficient."
Though Peter's observations apply across industries, I value them as a reflection of values and vigor that have strengthened CPI for more than a decade – even in turbulent times.
Warm wishes from our teams on four continents for a joyous holiday season and prosperous new year!
Michael Liu
President, CPI
mliu@compupacific.com
BPO Industry Roundup
Data center outsourcing on rise in UK
November 19, 2008, Computer Business Review
UK businesses increasingly outsource data centre services to third-party companies, particularly in the current times of financial crisis, according to a survey by Dynamic Forty-three of the 100 respondents surveyed have outsourced data centre space, including 12 who've done so for the first time in the last 12 months. Nearly 20 companies surveyed plan to start outsourcing in the future. More >>
Trends in Outsourcing
Global Outsourcing and Offshoring Trends for 2009
November 12, 2008, Business Wire
The financial crisis and global recession will accelerate adoption of global outsourcing and offshoring as strategic business tools during 2009, predicts EquaTerra, a global sourcing advisor. Organizations are responding to economic adversity with a forceful push toward cost-reduction, the Houston-based firm says in a year-end forecast. Organizations will carefully analyze outsourcing efforts and provider partners to ensure services are delivered from the most cost-effective location, says Stan Lepeak, managing director of global research. More >>
CPI News
Out-tasking report from CompuPacific Europe analyzes benefits of 'small bites'
December 11, 2008, News release
A new research report explores "out-tasking" as a flexible, cost-effective alternative or complement to traditional outsourcing agreements. Jon Aries, managing director of CompuPacific Europe, and two other international business specialists describe a selective approach to external partnerships for business process or IT functions -- characterized as taking "one bite at a time."
This strategy is gaining wider attention "as a way of quickly realizing cost-savings or efficiencies in today's uncertain economic environment," the authors explain. "Instead of divesting their back-office functions as a whole, companies’ contract out in an incremental and manageable way. Out-tasking helps cut costs quickly without loss of control or high set-up costs."
Data entry, claim processing, other document-based services, animation packages and CAD conversion are among operations suited for out-tasking by small, specialized partners such as CompuPacific.
The 14-page white paper, "Outsourcing vs. Out-Tasking: Practical Advice," was commissioned and distributed by CompuPacific Europe. The free report is available here. More >>
CPI director presents at Financial Data and Information Asia 2008 conference
November 19, 2008, News release
Lv Hao, general manager of CompuPacific International in China, delivered a presentation on "unstructured information capture" at the Financial Data and Information Asia 2008 conference in Beijing. The event, organized by the Global Leaders Institute, Ltd., attracted more than 350 executives involved in Asia’s banking, insurance, fund management and investment industries.
CompuPacific was a Presentation Sponsor at the two-day conference, designed to help companies move toward Enterprise-wide Data Management, reduce operational risks and comply with regulations. "We make documents come alive," Hao explained.
Other topics included data warehousing, disaster recovery, new data protection technology and data mining applications to improve customer satisfaction and efficiency. More >>
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