Global Outsourcing News

June 2008
No. 33 
 
Lessons from a distressing time
Global and domestic business activities throughout China have continued generally without disruption during the past month of mourning and assistance for victims of the Wenchuan earthquake in Sichuan Province . But the catastrophe is a solemn reminder of what's precious, what's fragile and what's out of our control.

Beyond the profound compassion come practical thoughts about guidance to be applied from this tragedy. While our operations in Beijing and Xi'an were not affected, hundreds of small financial institutions in Sichuan are struggling to recover data. Some rural credit cooperatives didn't have backup electronic records stored outside the quake area. “For those who don't, it will be very difficult for them to resume operations any time soon,” said Liao Qiang of Standard & Poor's Ratings Services, according to a news report .

While no safeguards can prevent business disruption from a natural disaster such as the May 12 quake, CompuPacific regularly updates recovery plans that include backup off-site facilities and multiple telecommunication providers. We plan to open a second production center to add redundancy to our operations, as well as to serve domestic clients.

Amid a national focus on relief and reconstruction, CPI is among business of all sizes that are proud to maintain uninterrupted service and reflect a commitment to preparedness, reliability and resilience.   

BPO Expansion in China
BPO Certification Institute enters China
May 22, 2008, Press release
The BPO Certification Institute has expanded its performance-evaluation and credentialing services to China. The Texas–based company signed a cooperative technical partnership agreement with WNR Technologies, a training and software developer in Qingdao, an economic center in northeast China that’s known as Tsingtao in the West. Under a similar relationship in India, the U.S. institute’s partner educates around 20,000 BPO professionals every year through more than 100 centers. It also has programs in Malaysia and the Philippines. More >>

Advances in China 
Globalization pushes enrollment in Chinese-language programs higher
May 18, 2008, Computerworld
Rapid development of China’s offshore outsourcing industry creates opportunity for U.S. citizens with a spirit of adventure, a willingness to learn Mandarin and some business smarts. Chinese universities are producing a flood of raw technical talent, but management experience takes time to develop. China’s IT and business process outsourcing market, at $1.7 billion last year, is growing at 38 percent annually and will likely reach $7 billion in 2010, according to the Everest Group outsourcing consulting firm.  More >>  
 

CPI News
Rapidly growing China BPO company hits global headlines
April 21, 2008, Forbes

CompuPacific International, a premier provider of Business Process Outsourcing (BPO) solutions from China, will be featured in the May issue of Fortune magazine on a "Global Outsourcing 100" list. That recognition by the International Association of Outsourcing Professionals (IAOP) is among a series of honors for CompuPacific during its 10th anniversary year.

The company also earned placement on a Global Services 100 list, compiled annually by Global Services Media and the neoIT consulting firm, and is among the Top 50 Chinese outsourcing companies ranked by Chinasourcing Co., Ltd., an industry group. "

I am delighted by our performance. These results, especially the award by the IAOP, put us firmly in the league of companies such as IBM and Accenture," said Michael Liu, founder and CEO of CompuPacific International (CPI). "This is part of a remarkable year for our company. I'm very proud of my team."

These latest industry honors reinforce CPI's reputation as a leader in sourcing and management of vertically integrated business and technology services from China. The awards come as the company expands onshore client services to Europe with its newest office in Liverpool, UK. That base, which gives CPI a presence on four continents, reflects closer business and economic relationships between the European Union and China.

CompuPacific has comprehensive vertical industry experience serving corporate and government clients in North America, Australia, and China from a 24-hour production center in a technology development hub of western China. The company serves the health care, finance, government, manufacturing, marketing, legal and publishing fields with customized services reflecting detailed knowledge of Western business practices. More